Every DVNCI piece is meticulously designed in-house at our Mayfair, London headquarters, and crafted with utmost precision by our skilled artisans. We follow a rigorous, multi-step quality control process to ensure each item meets our premium standards before it reaches you. All DVNCI jewelry is 100% genuine, crafted from verified precious metals and stones, which are independently tested for authenticity. When you shop with DVNCI, you can do so with complete confidence in the quality and authenticity of your purchase.

All DVNCI items are in stock and ready to ship securely, worldwide. However, during high-demand periods, stock levels can fluctuate. If an item sells out, you can use your email to sign up for notifications, alerting you as soon as it’s back in stock. We also offer pre-order options when an item is out of stock & for upcoming releases, allowing you priority access to new pieces as soon as they drop.

Yes, all DVNCI pieces are hypoallergenic, free from any harmful materials or chemicals to ensure maximum comfort and safety—no risk of green skin here. Our jewelry is also waterproof, sweatproof, heatproof, and crafted for extreme durability. Every piece is backed by our lifetime warranty, reflecting our commitment to quality and longevity.

Absolutely. We exclusively use reputable couriers for all shipments, ensuring each order is fully traceable and insured. Once your order ships, you'll receive tracking details to monitor its journey. In most cases, a signature will be required upon delivery, but you'll be informed of the expected delivery time well in advance.

DVNCI proudly backs each piece with a lifetime warranty, reflecting our commitment to quality and durability. While our jewelry is crafted to withstand extreme conditions, we understand that accidents happen. If your piece experiences issues such as a snapped chain, missing stone, or discoloration due to a manufacturing defect or accidental damage, you're covered. Simply reach out, and we'll arrange for a replacement or store credit, as long as the issue is due to normal wear and not misuse or abuse of the jewelry.

Absolutely, every DVNCI piece arrives in show-stopping packaging designed to elevate your unboxing experience. Whether you’re gifting a loved one or treating yourself, each order includes our exclusive handcrafted herringbone pillowcase—the first of its kind—along with a luxury gift box, microfiber cloth, and a protective pouch. Crafted from premium materials, our packaging is designed to impress, adding an unforgettable touch that speaks to DVNCI’s commitment to quality and sophistication beyond the realm of fast fashion.

Yes, as a warm welcome to the DVNCI family, we offer all first-time customers a 10% discount on their first purchase. Plus, you’ll be added to our exclusive list for ongoing promotions and newsletters, ensuring you stay ahead of the curve and never miss out on the latest trends. Thank you for choosing DVNCI – where style, sophistication, and individuality meet.

At DVNCI, we ensure that all pieces are delivered in impeccable condition, and we include a microfiber cloth with every order to help maintain their shine. While our jewelry is rigorously tested to withstand the extreme, it’s always best to care for your pieces to ensure they remain in perfect condition for years to come. Our jewelry is designed to be durable, so feel free to wear it while showering, swimming, hitting the gym or running. Just remember to avoid harsh chemicals or abrasive surfaces to keep your DVNCI pieces looking as stunning as the day you received them.